Question 1

How does the Reputation Management software work?

Accepted Answer

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The video tour below will go over the following sections:

OVERVIEW DASHBOARD

REVIEWS: Monitor & respond to reviews.
LISTINGS: Monitor & modify your business listings.
GOOGLE Q & A: Monitor questions asked on your Google Business Profile.
COMPETITION: Keep tabs on competitors.
MENTIONS: Check on what people are saying about your business.
SOCIAL: Monitor likes and followers over time.
REPORTS: Where you can see all your weekly reports.

Monitoring Google Q & A

If questions are posted on your Google Business Profile, you can check it inside your Reputation Management App. Check the video below for a closer look

Question 2

What is Mobile Kiosk?

Accepted Answer

Mobile Kiosk is a unique feature of our Customer Voice software.

This handy feature allows you to easily collect customer information at your location to later send them a feedback request.

Why is the Mobile Kiosk an important tool to take advantage of? Hop on over here to learn more.

A traditional review kiosk asks the customer to submit their review on a 3rd party site, like Google or Facebook, while connected to the Wi-Fi network at the business.

An influx of reviews coming from the same IP address will be flagged by the review site, which could result in reviews being taken down.

Our mobile kiosk feature helps businesses reap all the rewards of a traditional kiosk without the risk of having their reviews flagged.

How?

We'll provide you with a unique URL to a form that you can display on a computer, iPad or tablet, or mobile device your sales staff use. At the point of sale with the customer or at the end of service, guide them to submit their information (name, email, and/or phone number). Customer Voice will automatically send a review request to that customer and add their information to the customer list.

Question 3

What is the Business Centre Dashboard?

Accepted Answer

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Many of the web applications we offer can be accessed once you log in to your Business Centre Dashboard.

Some of these apps do not require any further login credentials than what you used to access your Business Centre, while others may redirect you to other login pages.

First Step: Email Invitation

Once we've created a user account for you, our platform will send you an email invitation similar to the one shown below. You will be prompted to see a password to complete the setup.

Please be sure to check your spam folder for any emails coming from notifications@optix.digital

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Outlined below are brief descriptions of the areas you have access to.

We encourage you to take a look around and let us know if you have any questions.

Main Dashboard

This dashboard provides you with an overview of your online activity including metrics when connecting to your Business Profile and Facebook.

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Executive Report

Executive Reports are generated weekly and can be viewed here. These reports contain activity across the various pillars of your online footprint. You are also able to download them as PDFs.

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My Products

Clicking on this menu link will display widgets of all the active web applications or services we offer. From here you can either directly launch apps or be redirected to login into apps.

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Business Profile

This menu link will take you to a form where you enter all your contact details which are used across the apps that need the details (such as Business Listings). This information is also what helps us to create snapshot reports.

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Files

From time to time we will share files (such as proposals and advertising reports). You will also be notified by email when a file has been uploaded in you Business Centre.

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Settings

Here you will find where to connect your social accounts or other platforms to the web apps you are using. You can also adjust the type and frequency of notifications generated by the various applications.

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Shortcuts

The side menu also provides a way to conveniently access your active apps without having to go to the "My Products" page.

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Logging in

Bookmark this link to login into your Business Centre Dashboard: login.optix.digital

Question 4

How does the Customer Voice software work?

Accepted Answer

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The video tour below will walk you through the following sections:

OVERVIEW DASHBOARD

CUSTOMERS: View of all the customers you added
TEMPLATES: Customize email & SMS templates for feedback requests
WIDGET: Customize and embed a review generation widget to help collect reviews on your website
SETTINGS

INTRODUCING MOBILE KIOSK

Not featured in the video is a new tool called **MOBILE KIOSK. **

This handy feature allows you to easily collect customer information at your location to later send them a feedback request.

Why is the Mobile Kiosk an important tool to take advantage of? Hop on over here to learn more.

Question 5

What is Listing Sync and Listing Builder?

Accepted Answer

This web application helps keep business listings accurate so your clients can find you and Google can rank you higher in search queries.

Listing Builder and Listing Sync function within the same web interface.

Listing Builder: A free listing landing page to host your business profile information.

Listing Sync: Quickly establish accurate business information on Google Business Profile, Facebook, Instagram, and Twitter.

Check out the walkthrough video below. (A Pro version is available to sync to more listings).

Question 6

What is does the Social Marketing software do?

Accepted Answer

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Our Social Marketing software is designed to centralize your social media activity, including posting and monitoring your social channels.

This video explores our solution for managing your social media presence.

Once your social accounts like Facebook, Twitter, Instagram, LinkedIn, and Google Business Profile are set up, you can do a lot of the work to manage these accounts right inside this software.

Some key features include:

SCHEDULING POSTS
TRACK THE PERFORMANCE OF YOUR POSTS
RECEIVE REAL-TIME LEADS and
ABILITY TO EXPORT SCHEDULED POST REPORTS

This video illustrates a use case on how beneficial REAL-TIME LEADS can be for your business!

EXPORT REPORT FEATURE

This feature is perfect if you have other stakeholders who need to know what will be posted on social media.

Clicking on the "export report" button will generate a link that you can share with others to view the scheduled post you created.

This lets others weigh in and offer feedback and approval without the need for them to log into this web app.

If you hire us to manage your social posting, this is how we'd share the post with you before posting it.