Question 1

How does the Reputation Management software work?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/gHQ6HwZycc/resources/maTbWd3oVK/Essential_Web_Apps_Headers_Reputation.jpg (Essential_Web_Apps_Headers_Reputation)

The video tour below will go over the following sections:

OVERVIEW DASHBOARD

REVIEWS: Monitor & respond to reviews.
LISTINGS: Monitor & modify your business listings.
GOOGLE Q & A: Monitor questions asked on your Google Business Profile.
COMPETITION: Keep tabs on competitors.
MENTIONS: Check on what people are saying about your business.
SOCIAL: Monitor likes and followers over time.
REPORTS: Where you can see all your weekly reports.

Monitoring Google Q & A

If questions are posted on your Google Business Profile, you can check it inside your Reputation Management App. Check the video below for a closer look

Question 2

How does the Customer Voice software work?

Accepted Answer

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/gHQ6HwZycc/resources/K03qYFfzrU/Essential_Web_Apps_Headers_Customer_Voice.jpg (Essential_Web_Apps_Headers_Customer_Voice)

The video tour below will walk you through the following sections:

OVERVIEW DASHBOARD

CUSTOMERS: View of all the customers you added
TEMPLATES: Customize email & SMS templates for feedback requests
WIDGET: Customize and embed a review generation widget to help collect reviews on your website
SETTINGS

INTRODUCING MOBILE KIOSK

Not featured in the video is a new tool called **MOBILE KIOSK. **

This handy feature allows you to easily collect customer information at your location to later send them a feedback request.

Why is the Mobile Kiosk an important tool to take advantage of? Hop on over here to learn more.

Question 3

What is Mobile Kiosk?

Accepted Answer

Mobile Kiosk is a unique feature of our Customer Voice software.

This handy feature allows you to easily collect customer information at your location to later send them a feedback request.

Why is the Mobile Kiosk an important tool to take advantage of? Hop on over here to learn more.

A traditional review kiosk asks the customer to submit their review on a 3rd party site, like Google or Facebook, while connected to the Wi-Fi network at the business.

An influx of reviews coming from the same IP address will be flagged by the review site, which could result in reviews being taken down.

Our mobile kiosk feature helps businesses reap all the rewards of a traditional kiosk without the risk of having their reviews flagged.

How?

We'll provide you with a unique URL to a form that you can display on a computer, iPad or tablet, or mobile device your sales staff use. At the point of sale with the customer or at the end of service, guide them to submit their information (name, email, and/or phone number). Customer Voice will automatically send a review request to that customer and add their information to the customer list.

How does the Reputation Management software work?

How does the Customer Voice software work?

What is Mobile Kiosk?

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